Open Escalations
{{ overview.unified_escalation_count }}
Age 3+ Days
{{ overview.escalations_over_3_days }}
SLA Breached
{{ overview.sla_breached_count }}

Unified Escalation Register

Durable staff-to-manager escalations with acknowledgement, resolution and ageing.

{% for row in unified_escalations %}{% else %}{% endfor %}
EngagementEscalationAgeAction
{{ row.client_name }} — {{ row.service_name }}
{{ row.financial_year }} · Raised by {{ row.raised_by }}
{{ row.category|replace('_',' ')|title }}
{{ row.message }}
Status: {{ row.status|title }}{% if row.follow_up_date %} · Follow-up {{ row.follow_up_date }}{% endif %}
{{ row.age_days }} day(s)
No open escalations assigned to you.

Review Ageing — SLA Breaches

{% for row in sla_breached %}
{{ row.client_name }} — {{ row.service_name }}
{{ row.sla.label }} · Age {{ row.sla.age_days }} day(s)
{% else %}
No breached engagements.
{% endfor %}

Review Ageing — Warning

{% for row in sla_warning %}
{{ row.client_name }} — {{ row.service_name }}
{{ row.sla.label }}
{% else %}
No warning-window engagements.
{% endfor %}